Operations
A booking engine is the easy half. What decides whether you keep a platform after year one is whether refunds, ledgers and invoices work without a parallel spreadsheet — and whether you can find out who changed a markup at 6 p.m. on a Friday.
Yes, along with other accounting systems through open APIs and scheduled exports. Ledgers, invoices, credit notes and receipts carry the codes your accountant needs, so month-end is a review rather than a re-entry exercise.
As two separate positions on the same booking. You can see what you owe the customer and what the supplier owes you, with ageing on both, so a refund paid out before the supplier settles is visible as exposure rather than lost in a bank balance.
Yes. Maker–checker can be applied to markups, refunds, credit limit changes and write-offs, so one person proposes and another approves. Every change is recorded in the audit log with the user, the timestamp and the before-and-after values.
ADMs are logged against the booking and the staff member responsible, with a dispute status and resolution trail. Over time the report tells you which agents, suppliers or booking practices are generating them.
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