WAP · Solution
WhatsApp for travel sales and support
Meet customers where they already are. One thread carries the enquiry, the quote, the payment, the ticket and the after-sales — on the official Business API, with your verified number, in a shared inbox your whole team can see.
For agencies whose customers already message themWhat you get
Everything in whatsapp integration.#
Lead generation
- Click-to-WhatsApp ads that drop leads straight into your pipeline
- A website widget and a QR code for your counter and printed material
- Source and campaign tracking on every conversation
- Automatic qualification questions before a human picks up
- Instant first reply at any hour, so the lead does not go to a competitor
- Missed-call-to-WhatsApp so a busy line still captures the enquiry
Quoting and selling
- Fare enquiries answered with live availability from your own suppliers
- Shareable quotes the customer can forward to a spouse or a manager
- Payment links in chat, with confirmation and e-ticket on success
- Booking completed without leaving the thread
- Follow-up on unpaid quotes before the fare expires
Support
- Refund status, date change and cancellation handled in chat
- Invoice, voucher, boarding pass and visa documents on request
- Human handover in the same thread, with full history visible
- Shared team inbox with assignment, tags, canned replies and notes
- Response-time and resolution reports per agent
Retention and cross-sell
- Delay, gate-change and check-in reminders sent automatically
- Document-expiry and payment-due alerts
- Post-booking offers for hotel, transfer, insurance and activities
- Broadcast campaigns to opted-in customers and agents on approved templates
- Feedback requests after travel, routed to your review pages
The official way
- WhatsApp Business API, not an unofficial gateway that gets your number banned
- We set up the account, apply for the verified badge and get templates approved
- Opt-in captured and stored against every contact
- Message templates you control, in the languages your customers use
- Conversation history retained and searchable for dispute handling
What changes: Enquiries stop dying in a personal phone that goes home at six.
Questions about this#
Is this the official WhatsApp Business API?
Yes. We set up your WhatsApp Business account, apply for the verified badge and get your message templates approved. Unofficial gateways are cheaper right up until the number is banned and you lose the conversation history with it.
Can several staff work the same WhatsApp number?
That is the point of the shared inbox. Conversations can be assigned, tagged, transferred and noted, and you get response-time and resolution reporting per person. Nobody's personal phone becomes a single point of failure.
Can it send tickets and invoices, or only text?
It sends documents — e-tickets, invoices, vouchers, boarding passes and visa papers — pulled from the same booking record your back office uses. Payment links are sent the same way, and the confirmation returns to the thread automatically.
What about promotional messages and opt-in?
Broadcasts go only to contacts who have opted in, on templates approved by WhatsApp, and opt-out is honoured automatically. The platform stores the opt-in record against each contact so you can evidence it.
Keep reading
Related#
Start selling next week.
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