VOX · Solution
Voice AI agent for travel
Every call answered on the first ring, in English and regional languages, at 2 a.m. as readily as at noon. It reads your live booking data, so it answers rather than deflects — and when it cannot, it hands over to a human who already has the booking on screen.
For any desk drowning in repeat callsWhat you get
Everything in voice ai agent.#
Service and support
- Booking status, PNR retrieval and ticket copy on request
- Refund status with the actual position at the supplier, not a stock answer
- Schedule change and cancellation explained against the fare rules
- Baggage allowance, check-in timing and visa document questions
- Repeat callers recognised by number, with their booking already loaded
- Anything out of scope transferred warmly, with the transcript attached
Transactions
- Date change quotes calculated live, including airline and service fees
- Cancellation and re-issue requests raised into your booking queue
- Seat, meal and baggage add-ons sold on the call
- Payment links sent by SMS or WhatsApp while the caller is still on the line
- Confirmation documents emailed before the call ends
Lead generation
- Qualifies new enquiries: route, dates, passenger count, budget and flexibility
- Drops the lead into your pipeline with a recording and a summary
- Books a callback slot with a named staff member when a human should close
- Captures the source so you know which campaign produced the call
- Follows up on leads that went quiet, on a schedule you set
Cross-sell and information update
- Offers insurance, baggage, hotel, transfer and visa on relevant calls only
- Suggests a return or an add-on sector where the itinerary invites it
- Corrects contact numbers, email addresses and passport details on record
- Collects missing traveller information before a deadline
- Confirms changes back to the customer in writing
Running it
- Works on your existing number through SIP or a cloud telephony provider
- Outbound campaigns for payment reminders, document collection and feedback
- Every call recorded, transcribed, tagged and searchable
- Escalation rules by topic, sentiment or caller value
- Weekly reports on call volume, resolution rate and revenue influenced
What changes: The calls that used to go to voicemail after 7 p.m. become bookings.
Questions about this#
Does it just read a script, or can it actually answer?
It works from your live booking data through the same APIs your staff use, so it can confirm a real PNR, quote a real date change and report a real refund position. Scripts only govern tone and escalation rules, not the answers.
What happens when it cannot handle something?
It transfers to a human. The staff member receives the call with the transcript, the caller's identity and the relevant booking already open, so the customer does not repeat themselves. You set which topics always go straight to a person.
Which languages does it handle?
English plus major Indian languages, with additional languages available depending on your market. Callers can switch mid-conversation and the agent follows. Tell us the languages your customers actually call in and we will confirm coverage before you commit.
Will customers know they are talking to an AI?
That is your choice, and we recommend disclosure. Most agencies open with a short line identifying the assistant and offering a human at any point, which tends to increase completion rather than reduce it.
Keep reading
Related#
Start selling next week.
Take the trial on your own routes and fares, on whichever model suits you. Nothing to install, nothing to sign.